Refund & Cancel Policy

Refund Policy

PrettyLitter is an advanced, innovative litter designed to help monitor your cat’s health. It requires the careful reading of instructions and correct usage in order to be effective.

PrettyLitter will not refund orders based on incorrect usage of the product or a cat not acclimating to a new litter. Most cats will accept a new litter outright, however, some may require a transition period through the mixing of old and new litter.

Please visit our Frequently Asked Questions page for more information.

30 Day Risk Free

First-time customers who order with us online are automatically eligible for our 30-Day Risk-Free Guarantee. If, for any reason, you are not completely satisfied with your PrettyLitter, contact us within 30 days of your original purchase date and we’ll be happy to assist you with a refund. For assistance with refunds or to cancel your subscription, please contact us at meow@prettylitter.ca.

PrettyLitter’s 30-Day Risk-Free Guarantee is available only for first-time CA customers of PrettyLitter’s clumping or non-clumping litter and is limited to one offer per household.

Returns

Unopened bags of PrettyLitter may be eligible for return within 14 days of confirmed delivery for refund consideration. For assistance with a return request, please contact meow@prettylitter.ca.

Eligible returns must be:

• Unused & unaltered
• In the original packaging
• Returned with product tags intact
• Returned with original paperwork or invoice

PrettyLitter items or accessories may be eligible for return under the following conditions:

• It was purchased through our online website.
• It is within 14 days of confirmed delivery.
• It meets our return requirements.

PrettyLitter items or accessories include:

• Litter mats
• Litter boxes
• Litter scoops

PrettyLitter cannot accept responsibility for any returns that are lost or damaged while in transit back to our warehouse.

Eligible returns should be shipped back within 7 days of the return request. All refunds will be processed back to the original method of payment once your return has been received. Please allow 5-7 days from the date your refund is scheduled for processing. Shipping and handling fees are non-refundable.

PrettyLitter reserves the right to deny a return if the item or product does not comply with our return policy. Items that do not meet policy standards may be rejected and returned to you.

Returns are not accepted on perishable goods such as food, treats, and other perishable products for health and safety reasons. This includes:

• PrettyPlease (wet & dry food)
• Pips Dental Treats
• Food Bundles

Refund requests will be considered for first-time food orders purchased from PrettyLitter.com within 14 days of a confirmed delivery.

Damages

Refund & replacement requests will be considered for products that have arrived damaged. You must notify PrettyLitter of a damaged product within 7 days of confirmed delivery by emailing meow@prettylitter.ca. (“Damage Request”).

Please submit your Damage Request through the email address used to make your original purchase, and include the corresponding, valid order number. Our support team will assist you with next steps.

Meijer Purchases

If you purchased your PrettyLitter online or in retail stores at Meijer, Inc., please visit our Odor Seal Guarantee.

PetSmart Purchases

If you purchased your PrettyLitter online or in retail stores at PetSmart, Inc., please visit our Odor Seal Guarantee.

Target Purchases

If you purchased your PrettyLitter online or in retail stores at Target, Inc., please visit our Odor Seal Guarantee.

Walmart Purchases

If you purchased your PrettyLitter online or in retail stores at Walmart, Inc., please visit our Odor Seal Guarantee.

Cancellation Policy

Orders

PrettyLitter is committed to processing all orders as quickly as possible. If you wish to cancel a recently placed order, please contact us as soon as possible and have your order number ready.

Once your order has been confirmed and acknowledged by our fulfillment center, we cannot guarantee that any updates or changes to your order, including cancellation, will be accommodated.

If your order has shipped, and you wish to change or correct the provided delivery address, please contact the courier directly to request your package be returned to sender or rerouted to an alternate address.

For additional assistance, please email meow@prettylitter.ca to reach our support team. While we cannot guarantee accommodation, we will do our best to assist you!

Your order may not be processed, and you will be notified, in the event your order includes a product that is out of stock, has errors in pricing, or is subject to any unforeseen discrepancy. PrettyLitter reserves the right to cancel any order for any reason, including perceived or confirmed misuse, abuse, or manipulation of this Refund & Cancel Policy.

Subscriptions

PrettyLitter subscribers can cancel their subscriptions and edit or modify an upcoming order (including skips and cancellations) at any time from the account dashboard or by contacting Customer Care at meow@prettylitter.ca. For a subscription cancellation or order modification to be applied to your next scheduled shipment, change requests must be submitted no later than 11:59 PM (Pacific Standard Time) 2 business days prior to your next scheduled shipment.

Once your change request is processed, a new order will automatically process as scheduled and be shipped to the delivery address on file, unless canceled.